GUEST RELATIONS DEPT. POLICIES & PROCEDURES - INDEX
GMH Policy No.	Department/Section	Policy Title	1=Admin 2=Dept 3=Hosp-wide 4=Rules/Regs 5=Bylaws 6=Others
104-01 and 6190-2	Operations - Guest Relations	Complaints	2 AND 1
104-02	Operations - Guest Relations	How To Document A Complaint	2
104-03	Operations - Guest Relations	Complaint Follow Up	2
104-04	Operations - Guest Relations	Referring Comjplaints to Someone Else	2
104-05	Operations - Guest Relations	Handling Telephone Complaints	2
104-06	Operations - Guest Relations	Visiting Patients	2
104-07	Operations - Guest Relations	Staff Demeanor and Appearance	2
104-08	Operations - Guest Relations	Confidentiality	2
104-09	Operations - Guest Relations	Patient Satisfaction Survey	2
104-10	Operations - Guest Relations	Reporting Loss of Patient Valuables	2
104-11	Operations - Guest Relations	Absenteesim	2
104-12	Operations - Guest Relations	Department Specific Safety Policies	2
104-13	Operations - Guest Relations	Bi-Weekly Safety Inspection	2
104-14	Operations - Guest Relations	Material Safety Data Sheet	2
104-15	Operations - Guest Relations	Departmental Safety Program for Non-Clinical Areas	2
104-16	Operations - Guest Relations	Department Safety-Incident/Accident and Unsafe/Unhealthy reporting Procedures	2
104-17	Operations - Guest Relations	Right to Know Law	2
104-18	Operations - Guest Relations	Department Infection Control	2
104-19	Operations - Guest Relations	Staff Recognition Program	2
104-20 and 6190-1	Operations - Guest Relations	Patient Self Determination (Advance Directives)	2 AND 1