| GUEST RELATIONS DEPT. POLICIES & PROCEDURES - INDEX | ||||||||
| GMH Policy No. | Department/Section | Policy Title | 1=Admin 2=Dept 3=Hosp-wide 4=Rules/Regs 5=Bylaws 6=Others | Effective Date | Last Reviewed (mm/yyyy) | Last Revision (mm/yyyy) | Next Review (mm/yyyy) | Approved (mm/yyyy) |
| 104-01 and 6190-2 | Operations - Guest Relations | Complaints | 2 AND 1 | June-89 | October-01 | October-01 | ||
| 104-02 | Operations - Guest Relations | How To Document A Complaint | 2 | November-94 | October-01 | October-01 | ||
| 104-03 | Operations - Guest Relations | Complaint Follow Up | 2 | November-94 | October-01 | October-01 | ||
| 104-04 | Operations - Guest Relations | Referring Comjplaints to Someone Else | 2 | November-94 | October-01 | October-01 | ||
| 104-05 | Operations - Guest Relations | Handling Telephone Complaints | 2 | November-94 | October-01 | October-01 | ||
| 104-06 | Operations - Guest Relations | Visiting Patients | 2 | November-94 | October-01 | October-01 | ||
| 104-07 | Operations - Guest Relations | Staff Demeanor and Appearance | 2 | November-94 | October-01 | October-01 | ||
| 104-08 | Operations - Guest Relations | Confidentiality | 2 | November-94 | October-01 | |||
| 104-09 | Operations - Guest Relations | Patient Satisfaction Survey | 2 | November-94 | October-01 | October-01 | ||
| 104-10 | Operations - Guest Relations | Reporting Loss of Patient Valuables | 2 | 141/94 | October-01 | October-01 | ||
| 104-11 | Operations - Guest Relations | Absenteesim | 2 | November-94 | October-01 | October-01 | ||
| 104-12 | Operations - Guest Relations | Department Specific Safety Policies | 2 | November-94 | October-01 | |||
| 104-13 | Operations - Guest Relations | Bi-Weekly Safety Inspection | 2 | November-94 | October-01 | |||
| 104-14 | Operations - Guest Relations | Material Safety Data Sheet | 2 | November-94 | October-01 | |||
| 104-15 | Operations - Guest Relations | Departmental Safety Program for Non-Clinical Areas | 2 | November-94 | October-01 | |||
| 104-16 | Operations - Guest Relations | Department Safety-Incident/Accident and Unsafe/Unhealthy reporting Procedures | 2 | November-94 | October-01 | |||
| 104-17 | Operations - Guest Relations | Right to Know Law | 2 | November-94 | October-01 | |||
| 104-18 | Operations - Guest Relations | Department Infection Control | 2 | October-01 | October-01 | |||
| 104-19 | Operations - Guest Relations | Staff Recognition Program | 2 | November-94 | October-01 | |||
| 104-20 and 6190-1 | Operations - Guest Relations | Patient Self Determination (Advance Directives) | 2 AND 1 | November-94 | October-01 | October-01 | ||