The hospital has established a Guest Relations Department to act as a liaison between the patient and hospital departments.  They are also patient representatives or advocates. Department staff visit patients on a daily basis to greet them, inform them of their rights, resolve problems, discuss the patient survey program, and to discuss medical advance directives.

Patient satisfaction is a continuous goal of this department.  If you have a complaint about the care you have received, it should immediately be discussed with the supervisor on duty in the department.  Immediate steps will be taken to resolve the problem.  The Guest Relations Coordinator, Ms. Maria Perez, should be contacted any time you feel the problem has not been resolved to your satisfaction.  To contact the Guest Relations Coordinator call (671) 647-2443 Monday through Fridays except holidays, or email maria.perez@gmha.org

Patient satisfaction survey forms are also available in each department within GMH.  Please inquire if interested.